Cacharme Systems strives on 100% customer satisfaction . If at any time, within 7 days of receiving your order, if you are not satisfied with the fit, style, quality or design of the product(s), return the item(s) to us in the condition in which it was shipped to you and we will refund your purchased product price 100% or exchange the item.

Keep in mind, many of our products are custom made. Our return and exchange policy does not apply to our custom made products; specifically our clothing lines. Each garment is custom crafted to order and any return/exchange may be subject to a restocking fee. Returns of custom products are at the discretion of Cacharme Systems. Please email us at info@cacharme.com if you intend to return or exchange your purchased Cacharme Systems product. NOTE that the BEST way to communicate with us is always by detailed e-mail. If you choose to call us and reach our automated voice mail, please leave a clear and detailed message.

Product Quality Warranty:

Cacharme Systems warranties all Cacharme Systems products against defects in workmanship for 1 year from purchase date. This includes seams and tears in cloth that are due to faulty materials and workmanship, excluding normal wear and tear and/or abuse. Cacharme Systems reserves the right to determine whether product defect is in workmanship, materials, normal wear/tear or abuse. We will make every reasonable effort to achieve customer satisfaction. Any remedies is at the sole discretion of Cacharme Systems and may include: 
– Replacement of the product
 
– Exchange for a similar product
 
– Refund of sale price
 
– Whole or partial credit for future purchases

Refund, Returns and Cancellation Policies:

All merchandise accepted for return by Cacharme Systems must be accompanied by the original sales invoice and received at Cacharme System’s main office within two weeks of original delivery. Shipping charges are not refundable. Return shipping charges is the responsibility of the buyer. Any orders we agree to restock may incur a restocking fee.

Any shipment damage or loss in transit must be communicated to us within 5 business days to claim for damage or loss.